This issue occurs when Formula Explorer isn't granted the 'See, edit, create, and delete all your Google Sheets spreadsheets' permission. This access is essential for Formula Explorer to analyse your sheet and evaluate the formula tree.
For more information, refer to the Security section in our FAQ.
We follow the principle of least privilege and do not request access to your Google Sheets data during login. Formula Explorer will only request access when you use features that analyse formulas (such as Calculation Steps, Precedents, or Dependents), as this is necessary to retrieve and analyse your sheet data.
If you choose not to grant this access, Utilities will continue to work normally. Calculation Steps, Precedents, and Dependents require access and will be unavailable.
Personal Info and Google Account Email - We use your Google email address as part of the authorization process. This basic access lets you sign in and use Utilities. Features that analyse formulas (such as Calculation Steps, Precedents, or Dependents) require additional Sheets access.
We do not store any additional personal information but may access public information, such as when communicating with you. For more details, please see our Privacy Policy and Security Policy.
See, edit, create, and delete all your Google Sheets spreadsheets - To evaluate the formula tree in your Google Sheets, we need access to the data used by the formula. Because Google does not currently provide more granular access levels, this broader scope is necessary to evaluate key formula steps within the current sheet.
This access allows Formula Explorer to retrieve the values of the formula and its intermediate layers.
Please note that no one at CogniSheets Ltd can view, store, or interact with any of your Google Sheets data.
If you can't find the answers you're looking for above, feel free to contact us or visit the Support Hub.